Job Description

Job Description

Job Description

We are looking for a Business Intelligence (BI) Analyst to support technology operations and data-driven improvement initiatives in Honolulu, Hawaii. This position works closely with a collaborative IT team to strengthen daily system performance, assist end users, and contribute to long-term infrastructure and reporting enhancements. The ideal candidate is comfortable balancing hands-on technical support with analytical problem-solving and is motivated by opportunities to improve reliability, security, and operational efficiency. Preference will be given to Hawaii residents due to the onsite nature of this role. To apply, please call Melissa Tree at 808.452.0254.

Responsibilities:

• Provide day-to-day technical assistance for employees by troubleshooting hardware, software, and access-related issues across desktops, thin clients, and mobile devices.

• Support the upkeep and configuration of core network and server environments, including switching, firewall administration, wireless connectivity, VPN access, and IP-based infrastructure components.

• Administer user identities and permissions within Active Directory and Microsoft 365 environments, ensuring appropriate access, account maintenance, and policy alignment.

• Assist with the management of virtualization and backup platforms to help maintain business continuity, system availability, and data protection standards.

• Prepare, deploy, refresh, and document end-user devices while overseeing equipment assignments, warranty details, and lifecycle tracking.

• Partner with internal teams and external vendors to resolve issues involving business-critical applications, including construction and design software platforms.

• Contribute to physical infrastructure maintenance by helping with server room organization, equipment installation, cable management, and retirement of outdated technology assets.

• Identify and recommend practical improvements to documentation, security controls, hardware standards, and overall system performance as part of ongoing modernization efforts.

• Experience supporting IT operations in a business environment, including user support, systems administration, or infrastructure coordination.
• Working knowledge of Microsoft 365, Active Directory, and Windows-based endpoint support.
• Familiarity with networking fundamentals such as VLANs, switching, firewall rules, VPN connectivity, and wireless environments.
• Exposure to virtualization and backup technologies, such as VMware vSphere and enterprise backup solutions, is preferred.
• Ability to manage technical documentation, asset records, and inventory data with accuracy and consistency.
• Strong analytical and troubleshooting skills with the ability to prioritize issues and communicate solutions clearly.
• Background supporting specialized business applications or cloud-based operational systems is advantageous.

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