ROLE SUMMARY
The Carrier Manager (CM) activates trucking organizations onto the REPOWR platform. This is a relationship-driven role focused on turning newly contracted carriers into active repeat participants who book trailers drive reservations and add to marketplace liquidity.
The role calls for strong relationship-building skills and a real understanding of how carriers operate and make decisions. Success is measured by how quickly contracted carriers reach their first reservation and how consistently they transact over time.
The CM works closely with account management internal operations and the Director of Customer Success to keep carrier activation and retention aligned with supply availability and marketplace priorities.
CORE RESPONSIBILITIES
1. Platform Activation & First Reservation
Own the activation phase for newly contracted carriers driving each to a first confirmed reservation as quickly as possible.
Provide platform guidance answer operational questions and remove friction that delays a carriers first transaction.
Prioritize activation on low-grade listings (C D and F) where first reservations generate the highest marketplace impact and revenue.
Track activation status for every new carrier and proactively manage stalled accounts.
2. Ongoing Carrier Engagement & Utilization
Maintain regular outreach with active carriers to encourage repeat reservations and consistent platform use.
Monitor booking frequency reservation patterns and engagement trends across the assigned carrier base.
Identify underutilizing carriers and build targeted outreach to increase their participation.
Review supply updates available listings and marketplace opportunities to drive incremental bookings.
3. Cross-Functional Collaboration
Work with account management to keep carrier demand aligned with trailer supply across active listings.
Partner with internal operations to resolve platform issues credentialing questions and reservation support needs.
Surface recurring carrier objections friction points and platform feedback to the Director of Customer Success to inform process and product improvements.
Participate in team operating rhythms and performance check-ins to maintain accountability and visibility.
EXPECTED OUTCOMES
High activation rates with newly contracted carriers completing their first reservation quickly and consistently.
Increased reservation volume on listings improving supply utilization and marketplace liquidity.
A disciplined proactive engagement cadence with consistent follow-through across the assigned carrier base.
Deepening carrier engagement over time reflected in repeat reservations and rising booking frequency per carrier.
Strong cross-functional alignment with account management and operations keeping carrier demand matched to available supply.
Experience & Education
Education Bachelors Degree in Business Logistics Supply Chain or a related field.
Experience 2 years of experience in a Carrier Manager Customer Success or Account Management role preferably within the logistics or SaaS industry or related marketplace firms.
Industry Knowledge Familiarity with carrier operations broker networks or supply chain workflows is highly preferred.
Technical & Professional Skills
Analytical Tools Proficiency in Google Sheets and SQL (or a demonstrated willingness to learn) for data analysis and reporting.
Communication Exceptional interpersonal skills with the ability to move beyond reading slides to narrative storytelling that engages stakeholders.
Problem-Solving Strong ability to build Path to Green recovery plans for distressed accounts and resolve complex operational escalations.
Competitive pay bonus plan health coverage a 401(k) and unlimited paid time off.
Required Skills:
Experience & Education Education Bachelors Degree in Business Logistics Supply Chain or a related field. Experience 2 years of experience in a Carrier Manager Customer Success or Account Management role preferably within the logistics or SaaS industry or related marketplace firms. Industry Knowledge Familiarity with carrier operations broker networks or supply chain workflows is highly preferred. Technical & Professional Skills Analytical Tools Proficiency in Google Sheets and SQL (or a demonstrated willingness to learn) for data analysis and reporting. Communication Exceptional interpersonal skills with the ability to move beyond reading slides to narrative storytelling that engages stakeholders. Problem-Solving Strong ability to build Path to Green recovery plans for distressed accounts and resolve complex operational escalations.
...Robotic Weld Operator $35-$40/hr for Day shift M-F 7am-330pm We are seeking a Robotic Weld Operator to join the Webco team. A successful Robotic Weld Operator at Webco increases production capacity through the programming (10%) and operating of our automated welding...
...Freelance Travel Writer TheTravel is a rapidly growing online travel publication that is dedicated to inspiring people to explore the... ...strong, consistent performers. A flexible schedule and a fully remote position. Exposure to TheTravel's audience of 8 million...
...Island Operating is seeking experienced Offshore Production Operators to support offshore production facilities throughout the Gulf of America. This position is responsible for the safe and efficient operation, monitoring, troubleshooting, and optimization of offshore...
...traffic accidents. Provides report documentation to aid in the identification, apprehension, prosecution, and conviction of criminal... ...into jail in accordance with State and Federal guidelines and Police Department procedures.# Appears in court to present evidence...
...Director of WorshipKey Areas of Ministry ResponsibilityDirect & Grow the Praise ChoirDirect the Praise Choir, primarily providing music for the worship services and special performances including weekly rehearsals, planning for rehearsals, managing the printed music,...