Job Description

• Creating and maintaining a Content Management System and templates for documentation deliverables.
• Configuring, maintaining, and testing fixes for the documentation portal.
• Creating and updating developer-oriented documentation (API documentation) in addition to end-user documentation.

• Working with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Independently authoring new documentation based on research, interviews with subject matter experts, use cases, user stories, feature requirements, and on-hand experience with the product.
• Anticipating content changes and proactively researching product changes to determine scope of edits for assigned areas of documentation.
• Consuming technical information and transforming it into easy-to-understand user interface text, online help, and developer guides.
• Producing high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Analyzing existing and potential content, focusing on reuse and single-sourcing opportunities.
• Proofreading and editing documentation to ensure consistency of language and style as well as correct application of templates.
• Creating and maintaining the information architecture.
• Successfully handling multiple tasks, projects, and initiatives at the same time while maintaining a professional presence.
• Creating tutorials (videos) to help end-users use a variety of applications.
• Other duties may be assigned.

• Bachelor's degree in technical communications, information technology, English or a related degree, or an equivalent combination of education and experience.
• 5+ years of technical documentation experience - Must have strong technical writing and editing skills, the ability to articulate technical concepts for both technical and non-technical audiences, and detail-oriented.
• Experience with various forms of documentation delivery methods, including DITA/XML Authoring and HTML.
• Experience with graphics and video editing software.
• Experience working with Cloud applications preferred.
• Experience with API documentation preferred.
• Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner.
• Experience in writing and editing User Manuals, ReadMe First documents, Wikis, Presentations, Installation Manuals, and Feature Reference Guides.
• Strong problem-solver skills.
• Experience with Agile, Waterfall, and other development methodologies preferred.
• Self-starter: motivated and able to take initiative.
• Ability to travel both domestic and international.

• Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.
• Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company's business success.
• Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.
• Communication: Deliver exceptional written and verbal communication incorporating training materials, presentations and guidelines.

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