• Prospect and develop new shipper relationships through cold calling, email outreach, networking, and referrals
• Build and manage a personal book of business
• Negotiate competitive freight rates with customers
• Identify opportunities for growth within existing accounts

• Source and vet qualified carriers
• Negotiate rates to maximize margin while ensuring service reliability
• Develop and maintain strong carrier relationships
• Ensure all carriers meet compliance and insurance requirements

• Coordinate and dispatch shipments from pickup through delivery
• Track loads and proactively communicate updates to customers
• Troubleshoot and resolve service issues in real time
• Manage documentation including rate confirmations, BOLs, PODs, and invoicing

• Manage gross margin on each load
• Accurately input load details into TMS
• Assist with billing and collections as needed
• Monitor profitability and KPIs

• Must have business to business inside sales, and / or transferable customer account management experience.
• Must have a bachelor's degree
• 2-5 years of freight brokerage or 3PL experience preferred
• Proven ability to develop and manage customer relationships
• Strong negotiation skills
• Excellent verbal and written communication
• Ability to multitask and manage high shipment volume
• Proficient in TMS systems and Microsoft Office/Google Workspace
• Highly organized and detail-oriented

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.

• Provide constructive guidance to other employees and representatives of third parties.

• Contribute to providing the highest quality of products and services to customers.

#CORPNCANTON