Usher Job at Legends Global, Fort Worth, TX

  • Legends Global
  • Fort Worth, TX

Job Description

Customer Service Assistant

Position is required to assist patrons with their customer service needs while attending a public or private event. Essential duties and responsibilities include:

  • Assisting patrons with seating or other information as needed
  • Maintaining position on post, viewing area of responsibility
  • Overseeing assigned area for spills or situations requiring staff attention
  • Operating handicap lift with wheelchair containing patron (if applicable)
  • Receiving and acting on complaints from patrons according to established policies and procedures
  • All other duties as assigned

Performs other related duties as assigned by Manager/Supervisor.

Qualifications:

  • High School Diploma or GED preferred
  • One-year prior experience in a customer service position preferred
  • Must be able to communicate clearly, have a friendly disposition, and a smile!
  • Candidates must be able to stay calm in the stressful and fast-paced environment of an arena.
  • Experience in handling conflict in a friendly and effective manner is preferred.

Physical Demands:

  • Ability to navigate a variety of floor surfaces and areas, including continuous standing and walking, including up and down stairs.
  • Ability to verbally communicate in a clear manner with guests, teammates, and building staff.
  • Ability to work in a variety of environments, including but not limited to heights, elevators, darkened arena, around crowds, loud noise, and flashing lights.
  • Continuous standing and walking, including up and down stairs.

Hours of Work and Travel Requirements: Varies by show to include days, nights, weekdays, and weekends.

Job Tags

Night shift, Weekend work, Weekday work

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